top of page

SHIPPING & RETURNS

Shipping Policy

Certainly! Here's the information organized into a concise list format:

1. Li-ion Battery**
   - Carrier Restrictions:** No USPS
   - Drop Shipping Restrictions:
   - Wholesale Shipping Restrictions:

2. ORM-D
   - Carrier Restrictions:** Parcel Select for Hawaii, Alaska, and Puerto Rico
   - Drop Shipping Restrictions:
   - Wholesale Shipping Restrictions:

3. Pepper Spray
   - Carrier Restrictions:** Parcel Select for Hawaii, Alaska, and Puerto Rico
   - Drop Shipping Restrictions:
     - New Jersey (18+ age, Non-felon, ≤0.75 oz)
     - Michigan (18+ age, Non-felon, ≤0.75 oz)
   - Wholesale Shipping Restrictions:

4. Self-defense Keychain
   - Carrier Restrictions:** Washington, California
   - Drop Shipping Restrictions:** Washington, California
   - Wholesale Shipping Restrictions:

5.Taser
   - Carrier Restrictions
   - Drop Shipping Restrictions:
     - Hawaii, Illinois, Rhode Island
     - Permit Required for Conceal Carry: AK, DE, NM, ND
     - Background Check Required: MD, MN
     - Permit Required for Ownership: IA, WI, MI, MS
     - Only Allowed for Home Defense: CT
     - MA: Requires Firearms License, ID, and MA Basic Firearms Safety Course Certificate
   - Wholesale Shipping Restrictions:
     - Hawaii, Rhode Island
     - Permit Required for Conceal Carry: AK, DE, NM, ND
     - Background Check Required: MD, MN
     - Permit Required for Ownership: IA, WI, MI, MS
     - Only Allowed for Home Defense: CT
     - MA: Requires Firearms License, ID, and MA Basic Firearms Safety Course Certificate
     - IL: FOID plus waiting period

6.Stun Gun
   - Carrier Restrictions:
   - Drop Shipping Restrictions:
     - Hawaii, Massachusetts - Illegal to dropship
     - IL, WI, MI - No drop ship to retail customers without copy of Concealed Carry or FOID
     - Hawaii - Only to licensed dealers
     - MA - Dealer must be Licensed Firearms Dealer
   - Wholesale Shipping Restrictions:

7. PepperBall
   - Carrier Restrictions:
   - Drop Shipping Restrictions:
     - Live rounds not allowed in CA, NY, MA; Units and inert rounds allowed
   - Wholesale Shipping Restrictions:
     - Live rounds not allowed in CA, NY, MA; Units and inert rounds allowed

8. SAP Gloves
   - Carrier Restrictions:
   - Drop Shipping Restrictions:
     - Massachusetts, California, Pennsylvania, New Jersey
   - **Wholesale Shipping Restrictions:**

9. Auto-open (OTF) Knives
   - Carrier Restrictions:** No USPS
   - Drop Shipping Restrictions:
     - Illegal: DE, HI, MN, NM, Washington DC
     - Allowed with weapons carry license or FOID: IL
     - Allowed with limitations: CA, CT, MA, MD, NJ, NY, VT, WA
   - Wholesale Shipping Restrictions:
     - Illegal: DE, HI, MN, NM, Washington DC
     - Allowed with weapons carry license or FOID: IL
     - Allowed with limitations: CA, CT, MA, MD, NJ, NY, VT, WA

10. Expandable Batons
    - Carrier Restrictions:** California
    - Drop Shipping Restrictions:
    - Wholesale Shipping Restrictions:

Return & Exchange Policy

All returns require proof of purchase. Please include Proof of Purchase with your return when you send it back or your return will not be processed.

DEFECTIVE PRODUCT

Products that are found to be defective can be returned for a replacement or credit toward the purchase of other products during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period:

  • Streetwise Security Products covers all products with a 90-day warranty

  • The Streetwise Security™ brand has a one-year warranty

  • The Streetwise Security™ brand for stun guns and stun batons have a lifetime warranty

  • Police Force™ stun guns and stun batons have a lifetime warranty

  • Jolt™ products have a lifetime warranty

All defective returns require a return merchandise authorization number (RMA#). Contact our office for an RMA#, which must be put on the outside of the box. Any returns sent to our warehouse without an RMA # will be refused. The cost to ship the defective product back to Streetwise Security Products will be paid by the customer. For your protection, we recommend that they are shipped with tracking information and insurance. The cost to ship the replacement product(s) back will be paid by Streetwise Security.

Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also, the item must not show signs of abuse or misuse and all parts, instructions, and accessories must be included to receive full credit.

bottom of page